Refund & Return Policy

All sales are final.

Because Dusty Magnolias offers handmade goods, vintage finds, one-of-a-kind pieces, digital downloads, candle kits, refurbished furniture, and curated items, we do not accept returns, exchanges, or cancellations once an order has been placed.

Please read each listing carefully before purchasing. We do our best to provide clear photos, accurate descriptions, measurements when needed, and condition notes for vintage or refurbished items.

Handmade & One-of-a-Kind Items

Many of our pieces are handmade, limited-run, vintage, refurbished, or sold as one-of-a-kind items. Small variations, age marks, wear, texture, imperfections, or signs of previous life are part of their character and are not considered defects.

Vintage & Refurbished Items

Vintage and refurbished pieces may show normal signs of age, use, repair, or restoration. We will note known flaws or condition details in the listing whenever possible. Please review all photos and descriptions before purchasing.

Digital Downloads

All digital download sales are final. Due to the nature of digital products, we cannot offer refunds, exchanges, or cancellations once the purchase is complete.

Candle Kits & Handmade Goods

Candle kits and handmade items are final sale. Please review the product details carefully before ordering. Due to the handmade and curated nature of these items, we cannot accept returns or exchanges.

Shipping Damage

If your order arrives damaged, please contact us within 3 days of delivery with clear photos of the packaging and damaged item. While we do not accept returns or exchanges, we will review shipping damage on a case-by-case basis and assist with carrier claims when applicable.

Lost or Delayed Packages

Dusty Magnolias is not responsible for carrier delays once an order has been shipped. If a package appears lost in transit, please contact us so we can help review the tracking information and determine the next steps.

Local Pickup Items

Furniture, large vintage pieces, and local pickup items are final sale. Please inspect the item at pickup. Once the item has been picked up, no refunds, returns, or exchanges will be accepted.

Questions Before Ordering

We want you to feel confident before purchasing. If you have questions about an item, size, condition, materials, pickup, or shipping, please contact us before placing your order.

By completing your purchase, you agree to this Refund & Return Policy. All sales are final due to the handmade, vintage, digital, and one-of-a-kind nature of our items. Please review photos and descriptions carefully before purchasing.